Returns

All of our products (unless otherwise noted and machinery) have a 30 day, 100% return policy.  Unopened products in re-sellable condition can be returned and a credit for the item and shipping will be refunded via the original payment method.  Opened or otherwise used products are subject to a 15% restocking fee.  Buyer is responsible for return shipping costs.

You must contact OakTree Supply customer service at 260-637-0054 for assistance with a return authorization and shipping instructions for the product. Return shipping will only be covered by OakTree Supply if you use the return label(s) provided by us. Once the product has been shipping back, the return will be refunded in full. Do not return items to us without authorization. This policy excludes power tools and items direct shipped from the manufacturer, which are covered only by the manufacturer's warranty.

Products with manufacturer flaws or that are otherwise defective or damaged in shipping will be replaced at no cost, including return shipping.

Any product that has shown signs of misuse or neglect will not be eligible for return.

Items not eligible for return, refund, or store credit include special ordered abrasives and band saw blades. These are ordered off of the customer's measurements and OakTree is not responsible for mismeasurement. 

All returns must be approved beforehand.  If you have a return, please contact customerservice@oaktreesupplies.com 

Manufacturer Warranties

Most of our products come with a manufacturer warranty of 30 days to five years depending on the product and manufacturer.  If you have a problem with a product and would like it repaired or replaced under warranty, you need to contact the manufacturer directly as they are responsible for their warranty claims and will have their own conditions and guidelines.  We are happy to provide you with any contact info you may need.  

 

* Worry-free money back guarantee is subject to our standard return policy, noted above.

** Price match guarantee is only applicable for new products of exact manufacturer SKU.